Refund Policy

Thank you for ordering with Crust & Culture Pizzeria! Our highest priority is to ensure your satisfaction with our products. We understand that there may be instances where you need to return an order. The following policy outlines how we handle refunds and returns for our online and in-restaurant orders placed via saltfenland.sbs.

Cancellation Before Order Completion

If you wish to cancel your order before it has been completed, please contact us immediately at +44 20 7946 0958. If we have not started preparing your order, we will cancel it and process a full refund in the original method of payment.

Incorrect or Unsatisfactory Orders

If your order is incorrect or you are not satisfied with the products you received, please contact us within 24 hours of receipt. We will require a brief description of the issue and, if applicable, photographic evidence. Upon review, we may offer a full refund, a partial refund, or a replacement order.

Return and Refund Procedure

To initiate a return, please contact our customer service team at +44 20 7946 0958. We will provide you with instructions on how to proceed. If a return is authorized, the product should be returned to our physical location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. Please note that you will be responsible for the return shipping costs unless the return is due to an error on our part.

Processing of Refunds

Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s). Refunds will be issued to the original method of payment. If for any reason you have not received your refund after 14 days, please contact us at +44 20 7946 0958.

Non-returnable Items

Please note that certain items such as gift cards cannot be returned or refunded. We also cannot accept returns on food items that have been partially consumed or not stored properly after delivery.

Changes to Refund Policy

Crust & Culture Pizzeria reserves the right to update this refund policy at any time. Changes to the policy will be effective immediately and updated on our website.

Questions

If you have any questions regarding our refund policy, please contact us at +44 20 7946 0958, or visit our website at saltfenland.sbs. We are committed to serving you with the best possible experience.

Last updated: March 2023